Pet-Friendly Hotels in Hangzhou
6 Stays With Verified Pet Policies, Scoring 9.2–9.6/10

We open with the most luxurious option that also has a genuinely clear pet policy — Four Seasons Hangzhou at West Lake runs an official 'Pawsitive Staycation' program and scores 9.6/10 from over 706 real reviews. It's a Chinese garden resort on the west side of West Lake near Lingyin Temple, with willows, lagoons and Jiangnan-style gardens. The pet package comes fully kitted out: Ziwi pet food from New Zealand, a pet bed, bowl, non-slip mat, leash and robe, plus concierge-planned walking routes around the lake. Guests praise the serene setting, the beautiful gardens, the Four Seasons service and the Jinsha restaurant. The honest caveat: it takes dogs or cats up to 11.5 kg (fully vaccinated with certificates, litter-trained, with a pet agreement signed at check-in and booking at least a day ahead), and being on the Lingyin side it's far from the busy lakefront, so you'll take a taxi or resort car into town.

The most generous pet policy on this list, on Hangzhou's most famous old street — the Atour Hefang Street branch takes dogs of any size with no fee (cats on request) and scores 9.4/10 from over 4,990 real reviews, the most of any hotel here, drawn from real guest reviews. ⚠️ Note this is specifically the Hefang Street branch (No.471 Jiangcheng Rd) — other Atour branches in Hangzhou, such as the Fengqi Road and Guyu Road locations, do not allow pets, so book the right one. It sits on the old Hefang / Qinghefang street full of food, souvenirs and traditional medicine shops, within a walk of south West Lake. Guests praise the breakfast, the soft pillows, the attentive staff and the Atour design with its lobby library corner. The honest caveat: Hefang Street is busy with tourists by day and lively in the evening, so walking your pet in the early morning is easier.

The international pick with the most generous pet policy among the global brands — Canopy by Hilton Hangzhou Jinsha Lake takes up to 2 pets weighing up to 35 kg with no fee, both dogs and cats, and scores 9.3/10, drawn from real guest reviews. ⚠️ Note this is the 'Jinsha Lake' branch — the other Canopy by Hilton in Hangzhou, the West Lake branch, does not allow pets, so book the right one. It's Hilton's lifestyle brand with modern rooms, on Jinsha Lake in the newer east-side district (Qiantang). Guests praise the contemporary design, the attentive staff and the lakeside setting. The honest caveat: pets can't be left in the room unattended, and the location is on the eastern side, ~30–40 min from West Lake, so it suits anyone with business on that side or who simply wants a Hilton that takes pets.

A nature base near Lingyin Temple that welcomes pets warmly — Haoiar Hotel (West Lake Lingyin Temple) takes pets at no extra charge and scores 9.4/10 from over 687 real reviews, drawn from real guest reviews. It's near Maojiabu Lake in the core scenic area, within a walk of Lingyin Temple and the Su Causeway. One review from a guest with a dog says the front desk welcomed their dog warmly and upgraded their room; others mention the hotel's own resident cats. Guests praise the quiet natural setting against the hills and lake, ideal for escaping the bustle. The honest caveat: it's a smaller boutique hotel, the Lingyin side has no Metro at the door so you'll take a taxi or bus, and it's worth calling to confirm the size and type of pet before booking just to be sure.

The pick for bringing your pet on a longer stay with a kitchen — Oakwood Residence Hangzhou is the city's first international serviced apartment, taking 1 dog up to 50 lb (~23 kg) for a ¥300/stay fee plus a one-time ¥300 cleaning fee, and scoring 9.2/10 from over 590 real reviews, drawn from real guest reviews. Every unit has a kitchen, fridge, microwave, electric stove, coffee machine and washing machine — ideal for bringing a pet for several days or weeks, since you can cook for them yourself. It's in the Huanglong area on the north-west side of West Lake, easy into the lakefront. Guests praise the spacious, home-like apartments and the good service. The honest caveat: it takes 1 dog only and charges a ¥300 fee + ¥300 cleaning (unlike the free options here), so it suits anyone wanting space, a kitchen and a long stay more than the cheapest rate.

We close with a boutique tea-hill guesthouse for anyone wanting to escape the city with a pet — Hangzhou Moju Boutique Guesthouse at the West Lake allows pets (a fee may apply) and scores 9.6/10 from over 112 real reviews, drawn from real guest reviews. It's a small stay on the tea hills at Jiuxi / Longjing, south-west of West Lake, with panoramic tea-garden views near Jiuxi Yanshu. Guests praise the lovely views, the peace and quiet, the cleanliness and the fact that the owner is welcoming to guests with pets — it suits anyone who wants to wake up to tea terraces, sip Longjing tea and walk their pet on the hills without fighting the crowds. The honest caveat: it's a small guesthouse with fewer reviews than the big hotels (though 110 of 112 are positive), it's up on the hills far from the inner lakefront with no Metro, so you'll need a taxi or private car, and you should message or call to confirm the pet policy and fee before booking.